Guest Jotto
A personalized welcome letter that makes guests feel expected.
A Guest Jotto is a beautifully designed welcome letter waiting for your guests the moment they arrive.
It welcomes them by name, provides everything they need for their stay, and creates the feeling that someone was genuinely expecting them—not just their booking.
Every Guest Jotto is personalized automatically using information from your booking platform, so every arrival can feel thoughtful without creating extra work.
A printed welcome letter with your branding, guest name, Wi-Fi and guidebook QR codes, local touches, and your sign-off—the kind of arrival detail guests notice immediately.
Example layout only. Your wording, sections, and branding are fully under your control.
Hospitality begins at the front door
Your guests have already traveled.
They’ve navigated airports, traffic, unfamiliar roads and check-in instructions.
The moment they unlock your front door, they want one thing: to feel they’ve arrived.
A Guest Jotto creates that feeling immediately.
Instead of searching through old messages for the Wi-Fi password or wondering what happens next, they’re welcomed by a beautifully printed letter created specifically for them.
Small details create remarkable goodwill
A Guest Jotto isn’t just about providing information. It’s about recognition.
Perhaps it welcomes the family dog. Perhaps it acknowledges a birthday or anniversary. Perhaps it simply greets your guests by name.
Those small details communicate something far more powerful than information:
“We’ve been expecting you.”
That feeling creates goodwill before anything else happens during the stay.
Higher prices don’t have to mean lower Value ratings
Higher nightly rates naturally create higher expectations.
But you can’t buy a 5-star Value rating simply by upgrading your amenities.
Guests don’t calculate value; they feel it.
A Guest Jotto increases the perceived value of the home you already have by proving your guest was genuinely expected.
Personalized automatically
Connect your booking platform
Link JottoGo to your property management or channel manager so reservation details flow in automatically.
Each letter personalizes itself
Guest names, dates, celebrations, pets, Wi-Fi, QR codes, and recommendations come together in a formatted welcome letter for each stay.
Ready before they arrive
If little information is available, Guest Jottos gracefully adapt—every guest still receives a warm, thoughtful welcome.
Everything guests need in one place
Guest names and dates
Opening lines and stay details pulled from the reservation.
Wi-Fi and QR codes
Network details and scannable links for guidebooks, reviews, and extras.
Doggo Jottos
Welcome dogs by name when they’re joining the stay.
Breakfast and local picks
Optional sections for recommendations you want every guest to see.
Special occasions
Birthdays, anniversaries, and other celebrations when the booking allows.
Your branding
Logo, fonts, sign-off, and property voice—it should feel like you wrote it.
Delivered your way
Every host works differently. That’s why Guest Jottos can be delivered in several ways:
- Automatically printed using an email-to-print printer.
- Sent to you by email for review before printing.
- Issued manually through the Crew Portal by your cleaner or co-host.
Guest Jottos fit around your workflow—not the other way around.
See one created for your own property
The best way to understand a Guest Jotto is to experience one.
Generate a personalized example for one of your own properties in about two minutes. No account required.
Welcome the whole family
When a dog is joining the stay, a Doggo Jotto can welcome them by name on a dedicated page—often the detail dog owners photograph and mention in reviews.
Your crew stays in the loop
Crew To Do turns each stay into a booking-specific prep checklist so cleaners and co-hosts print the right welcome letter and complete the right tasks before arrival.
Frequently asked questions
What Guest Jottos are, how they personalize, and how they reach your property.
Make every arrival feel intentional
Generate a personalized example for your property in about two minutes—then connect your booking platform when you’re ready.