Refund & Cancellation Policy

This Refund & Cancellation Policy supplements our Terms of Service on billing, refunds, and cancellation. If anything here conflicts with the Terms on those topics, this policy governs for JottoGo accounts. See also our Terms of Service and Privacy Policy.

How we bill (usage billing)

Most JottoGo accounts use usage billing. Your first five free welcomes are free on every account — lifetime, not monthly. After that, you pay only for welcomes that actually send (one billable welcome per booking, ever), with a monthly cap per property so a busy month cannot run away from you.

We bill in arrears: welcomes sent in a calendar month are invoiced on the 2nd day of the following month. Product prices are shown excluding tax; tax is calculated from your billing country at invoice time when applicable.

Because you are not prepaying for a subscription period, there is usually nothing to refund — you pay for welcomes that have already been delivered.

Billing errors

If we charge you incorrectly — for example, a duplicate welcome, a welcome that never sent, or an amount above your monthly cap — contact us within 30 days of the invoice date. We will review and, if we agree there was an error, credit or refund the overcharge.

If we issue a refund or credit for a billing error, the underlying welcome stays consumed. We do not restore free welcomes or re-open billable events that already sent successfully.

Stopping usage billing

Remove your payment method anytime in Billing. Unpaid invoices pause delivery until your account is current again.

Your saved properties, Jottos, and settings remain in your account if you return later.

Legacy subscription accounts

Some older accounts still use Starter, Essential, or Pro subscriptions billed monthly or annually per property. If that applies to you:

• You can cancel anytime. Service stays active until the end of your current billing period.
• If you remove properties on a monthly plan, your subscription quantity may decrease immediately with a prorated credit.
• If you remove properties on an annual plan, quantity drops at renewal only — there is no mid-year pro-rata refund for unused properties.
• Plan changes and downgrades through the billing portal follow the same period-end rules where applicable.

No money-back guarantee

JottoGo does not offer a general money-back guarantee or satisfaction refund. Usage billing charges for welcomes that sent; legacy subscriptions run until the period you paid for ends when you cancel.

Your statutory rights

Nothing in this policy limits non-excludable consumer rights you may have under the laws of your country — including in Australia, New Zealand, the European Union, and the United Kingdom, where many hosts bill in local currency.

Contact us before disputing a charge

If you believe a charge is wrong, please contact us first so we can resolve it quickly. Opening a payment dispute with your bank or card issuer before contacting us may delay resolution for everyone.

Questions?

If you have questions about a charge or need help cancelling, please contact us or open a ticket from Support in your dashboard.