Question 1

Is this exactly what my guests would receive?

Accepted Answer

Almost.

This is a simplified version designed to give you a feel for how Guest Jottos work.

The full version gives you much more control, including your own branding, customized wording, a choice of fonts, breakfast options, delivery scheduling, and many other ways to personalize the experience for your guests.

What you see here is just the beginning.

Question 2

Do I have to enter guest details every time?

Accepted Answer

No.

This page is simply a demonstration.

Once connected to your property management system, JottoGo automatically uses your reservation details to personalize each Guest Jotto with information such as the guest’s name, arrival dates, celebrations and pet details.

There’s nothing to type for each reservation.

Question 3

What if I don’t know much about my guest?

Accepted Answer

That’s perfectly normal.

Every Guest Jotto is personalized as much—or as little—as the reservation allows.

If you only know the guest’s name, they’ll still receive a warm, personalized welcome letter. If you know they’re celebrating a birthday or traveling with a dog, JottoGo can make those thoughtful moments part of the experience too.

Question 4

How do the welcome letters get to the property?

Accepted Answer

You have several options.

• Many hosts fully automate printing using an email-to-print printer.
• Others prefer to review each Guest Jotto by email before printing.
• You can also issue Guest Jottos manually through the Crew Portal, making it easy for cleaners and co-hosts to print the correct welcome letter for each arrival.

Question 5

Can I customize the welcome letter?

Accepted Answer

Absolutely.

Upload your own logo, choose your sign-off, personalize your welcome message, add your Wi-Fi details, recommendations and property information.

The result feels like it came from you—not from software.

Question 6

Do I need to create an account to try this?

Accepted Answer

No.

That’s the whole idea behind this page.

We wanted hosts to experience a personalized Guest Jotto before asking them to sign up.

If you like what you see, you can start a free trial whenever you’re ready.

Question 7

What happens to the information I enter here?

Accepted Answer

Your example is generated for you to review.

We don’t use the guest names or property details you enter here for marketing, and we don’t share them with anyone else.

If you decide to create an account straight afterwards, we’ll do our best to carry your information across so you don’t have to enter it all again.

This page exists purely to let you experience how JottoGo works before signing up.

Question 8

Does JottoGo work with my property management system?

Accepted Answer

JottoGo already integrates with a growing number of leading property management systems, with more being added regularly.

See our Integrations page (/integrations) for the latest supported platforms.

If your property management system isn’t listed yet, get in touch—new integrations are one of the most common requests we receive.

See your welcome letter before you sign up

Your property

Frequently asked questions