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Booking platforms
Integration guide
Smoobu + JottoGo
Create thoughtful, personalized welcome letters that help guests feel expected, welcomed, and genuinely looked after from the moment they arrive.
Connecting Smoobu · About 5 minutes for your first property
Create or sign in to JottoGo
JottoGo is free for your first three bookings if you are new, with no credit card required.
Select Add property
On your dashboard, tap + Add property in the Properties section. If your portfolio is empty, use the dashed Add property tile in the empty state. (Alternatively: Dashboard → Properties → Connections.)
Choose Smoobu
Under Select your platform to connect, tap the Smoobu tile in the grid (each card shows the platform logo and name).
Find the API Keys page in Smoobu
Tap Open Smoobu to sign in, then open Advanced → API Keys from the main menu. Advanced sits at the bottom of the menu, below the divider.
Create a Smoobu token
On the API Keys page, click Create New.
Name the token
Smoobu asks for an optional name so you can recognize the token later. JottoGo is a good one. Then click Submit. This name is only for your own reference and is not one of the values you copy.
Copy the Label and the Secret
Smoobu shows a Token created dialog with two values: a Label, which starts with usr_live_, and a Secret. Copy both. Smoobu shows the Secret only once and cannot show it again. If you lose it, create a new token and use that instead.
Connect Smoobu in JottoGo
Back in JottoGo, paste the Label and the Secret into the matching fields and tap Connect Smoobu. Choose the listings to import and tap Import on your first property.
Automatic Setup prepares your property
The moment you import a property, Automatic Setup starts preparing it in the background (greeting, sign-off, delivery schedule, and safe Crew To Do defaults), built from the property and booking facts available. There is no questionnaire to finish. Review and adjust everything from the property card and the Guest Jotto builder, and add the details only you know, like Wi-Fi, whenever it suits.
Congratulations, examples are on the way
That's it. There is nothing more to finish. Once real arrivals are on the calendar, JottoGo emails you example Arrivals Packs to review, personalized for your actual guests. Your delivery schedule is already prepared, so you and your crew (if set up) receive Jottos automatically for each upcoming booking.
Customizing your Jottos
Automatic Setup gets you live immediately. Refine anything later in the Guest Jotto builder.
Greeting & sign-off
Set the tone for a warm arrival from the very first line.
Wi-Fi & QR codes
Answer common questions before guests need to ask.
Guest services links
Help guests discover your guidebook, local recommendations and extras.
Printers
Have each Guest Jotto waiting before your guests arrive.
Automations
Deliver every Guest Jotto at just the right moment.
Crew & Crew Portal
Keep everyone preparing your property on the same page.
Crew To Do
Help your team deliver thoughtful touches consistently, every stay.
Doggo Jotto
Build goodwill with guests by welcoming every member of the family.
What happens after setup?
Once Automatic Setup has prepared your property, JottoGo quietly takes care of the rest.
Each new booking is automatically imported from Smoobu, personalized using your guest’s reservation details and message history, then delivered according to your chosen schedule.
You’re ready to go from day one. As you become familiar with JottoGo, you can continue refining your Guest Jotto with your own branding, connect a printer for automatic printing, personalize Doggo Jotto for four-legged guests, and tailor Crew To Do (your printable prep checklist with guest-specific reminders and your own property tasks) to suit the way your team works.
Data we read from Smoobu
Read
- Properties and listing details (name, location, photos)
- Confirmed bookings (guest names, stay dates, guest counts, channel)
- Guest profile fields on bookings
- Guest message threads
- Booking updates and cancellations
Written back
- One webhook, which JottoGo adds so new and changed bookings arrive instantly, and removes when you disconnect. No booking, guest or rate data is written back to Smoobu
JottoGo uses booking details and guest messages only to personalize welcome letters. Guest information is retained for the duration of the stay and automatically removed at 11:59 PM on checkout day in the property's timezone, long enough to personalize and deliver, but not kept as a permanent guest database.
Frequently asked questions
Can I customize my welcome letter?
Yes. Automatic Setup gets every property started for you, then you can continue refining your Guest Jotto over time with your own branding, welcome, Wi-Fi details, QR codes and other thoughtful touches.
Why are Guest Jottos personalized?
JottoGo looks for details your guests have already shared (celebrations, traveling companions, dietary preferences, and pets) to create a welcome that feels thoughtful and builds goodwill from the moment they arrive.
How does JottoGo help improve the guest experience?
Guest Jottos help guests feel expected, welcomed and genuinely looked after. Those thoughtful touches build goodwill at arrival, which can make guests more forgiving of small issues and more likely to remember their stay for the right reasons.
Do direct bookings work?
Yes. Any confirmed booking imported through Smoobu can generate a Guest Jotto. Personalization improves as guests share more information through Smoobu messages.
Do cleaners receive Jottos?
Yes. Invite your cleaners or co-hosts to your Crew Portal so they can preview and print Guest Jottos. You can also include Crew To Do, a printable preparation checklist with guest-specific reminders and your own property tasks.
Can I print automatically?
Yes. Add an email-to-print address to your Automation and JottoGo can send each Guest Jotto to your property printer on the schedule you choose.
What does JottoGo cost?
Each property includes its first 3 issued bookings, with no credit card to start. Previewing a pack does not use them. After that you pay once per booking, with a monthly cap on every property plus applicable tax, so a busy month can’t run away from you. Every feature is included from the first booking, and quiet months cost nothing.
What if I manage multiple properties?
JottoGo imports each Smoobu property separately, including combined and lock-off listings. You can customize each Guest Jotto so it matches the personality and practical details of that property.
Can I disable Automations?
Yes. Pause or edit any Automation schedule from your dashboard without disconnecting your booking platform.
Why does Smoobu give me two values instead of one API key?
Smoobu signs every request with a pair: a Label, which identifies the token, and a Secret, which proves the request came from JottoGo. Both go into JottoGo. Smoobu shows the Secret only once, on the Token created dialog, so copy it before you close that window.
I closed the window before copying my Secret. What now?
Smoobu cannot show an existing Secret again. Create a second token on the same API Keys page and use that one instead. You can delete the token you could not finish with.
A webhook appeared in my Smoobu account. Did I do that?
JottoGo added it when you connected. It is how Smoobu tells us about a new or changed booking straight away instead of waiting for the next sync. Disconnecting Smoobu in JottoGo removes it again. If you revoke the API token in Smoobu first, we can no longer reach your account to tidy up, so delete the webhook yourself on the same screen.
Does JottoGo work with my old Smoobu API key?
No. JottoGo uses the signed keys created under Advanced → API Keys. Smoobu is retiring the older single key found under Settings → Profile, so the token pair is the one to create.