Logo & branding
Create a welcome that feels unmistakably yours.
Booking platforms
Integration guide
Guesty + JottoGo
Create thoughtful, personalized welcome letters that help guests feel expected, welcomed, and genuinely looked after—from the moment they arrive.
Connecting Guesty · About 5 minutes for your first property
Create or sign in to JottoGo
Start a free trial if you are new — no credit card required.
Select Add property
On your dashboard, tap + Add property in the Properties section. If your portfolio is empty, use the dashed Add property tile in the empty state. (Alternatively: Dashboard → Account → Booking platforms.)
Choose Guesty
Under Select your platform to connect, tap the Guesty tile in the grid (each card shows the platform logo and name).
Log in to Guesty
Open Guesty in your browser and sign in with your account if you are not already logged in.
Create an Open API application
In Guesty, open Integrations → OAuth applications, click New application, name it JottoGo, enter Personalized welcome notes as the description, then click Next. Confirm your password when Guesty asks — then copy your Client ID and Client Secret (the secret is only shown once).
Connect Guesty in JottoGo
Back in JottoGo, paste your Client ID and Client Secret, then tap Connect. Choose the listings to import and tap Import on your first property.
Complete Quick Setup
Whenever you import a property, JottoGo opens Quick Setup — a guided wizard that helps you personalize your Guest Jotto. You’ll confirm your property’s location, personalize your greeting, add your Guest Support details, customize your sign-off, enter your Wi-Fi information, choose your Delivery Schedule, and more. Simply tap Continue through each step. In just a couple of minutes, a personalized Guest Jotto will be ready to welcome your next guests.
Congratulations — check your email
When setup finishes, JottoGo emails you a sample Guest Jotto PDF. Your automation schedule appears on the confirmation screen — you and your crew (if set up) will receive Jottos automatically for each upcoming booking.
Customizing your Jottos
Quick Setup gets you live immediately. Refine anything later in the Guest Jotto builder.
Greeting & sign-off
Set the tone for a warm arrival from the very first line.
Wi-Fi & QR codes
Answer common questions before guests need to ask.
Guest services links
Help guests discover your guidebook, local recommendations and extras.
Printers
Have each Guest Jotto waiting before your guests arrive.
Automations
Deliver every Guest Jotto at just the right moment.
Crew & Crew Portal
Keep everyone preparing your property on the same page.
Crew To Do
Help your team deliver thoughtful touches consistently, every stay.
Doggo Jotto
Build goodwill with guests by welcoming every member of the family.
What happens after setup?
After Quick Setup is complete, JottoGo quietly takes care of the rest.
Each new booking is automatically imported from Guesty, personalized using your guest’s reservation details and message history, then delivered according to your chosen schedule.
You’re ready to go from day one. As you become familiar with JottoGo, you can continue refining your Guest Jotto with your own branding, connect a printer for automatic printing, personalize Doggo Jotto for four-legged guests, and tailor Crew To Do—your printable prep checklist with guest-specific reminders and your own property tasks—to suit the way your team works.
Data we read from Guesty
Read
- Properties and listing details (name, location, photos)
- Confirmed bookings (guest names, stay dates, guest counts, channel)
- Guest profile fields on bookings
- Guest message threads
- Booking updates and cancellations
Written back
- None — JottoGo does not write data back to Guesty
JottoGo uses booking details and guest messages only to personalize welcome letters. Guest information is retained for the duration of the stay and automatically removed at 11:59 PM on checkout day in the property's timezone — long enough to personalize and deliver, but not kept as a permanent guest database.
Frequently asked questions
Can I customize my welcome letter?
Yes. Quick Setup gets you started in minutes, then you can continue refining your Guest Jotto over time with your own branding, welcome, Wi-Fi details, QR codes and other thoughtful touches.
Why are Guest Jottos personalized?
JottoGo looks for details your guests have already shared — such as celebrations, traveling companions, dietary preferences, and pets — to create a welcome that feels thoughtful and builds goodwill from the moment they arrive.
How does JottoGo help improve the guest experience?
Guest Jottos help guests feel expected, welcomed and genuinely looked after. Those thoughtful touches build goodwill at arrival, which can make guests more forgiving of small issues and more likely to remember their stay for the right reasons.
Do direct bookings work?
Yes. Any confirmed booking imported through Guesty can generate a Guest Jotto. Personalization improves as guests share more information through Guesty messages.
Do cleaners receive Jottos?
Yes. Invite your cleaners or co-hosts to your Crew Portal so they can preview and print Guest Jottos. On Pro, you can also include Crew To Do — a printable preparation checklist with guest-specific reminders and your own property tasks.
Can I print automatically?
Yes. Add an email-to-print address to your Automation and JottoGo can send each Guest Jotto to your property printer on the schedule you choose.
What can I do on the free plan?
Starter lets you build Guest Jottos, preview PDFs, send test emails, and use basic manual delivery. Automatic scheduled delivery is included on Essential and Pro.
What if I manage multiple properties?
JottoGo imports each Guesty property separately, including combined and lock-off listings. You can customize each Guest Jotto so it matches the personality and practical details of that property.
Can I disable Automations?
Yes. Pause or edit any Automation schedule from your dashboard without disconnecting your booking platform.
Do I need the Guesty Marketplace to connect?
No. You connect using Guesty’s Open API — create an OAuth application in your Guesty account and paste the credentials into JottoGo. A Guesty Marketplace listing may come later; it is not required to get started.