Logo & branding
Create a welcome that feels unmistakably yours.
Booking platforms
Integration guide
Guesty + JottoGo
Create thoughtful, personalized welcome letters that help guests feel expected, welcomed, and genuinely looked after from the moment they arrive.
Connecting Guesty · About 5 minutes for your first property
There are two ways in. Follow whichever matches where you started.
Coming from the Guesty Marketplace
You found JottoGo in Guesty and clicked Connect. Most hosts arrive this way.
Open JottoGo in the Guesty Marketplace
Sign in to Guesty with an account that can install integrations, open the Marketplace, and find the JottoGo listing.
Connect JottoGo in Guesty
Choose Connect on the listing, then copy the integration token Guesty shows you.
Create or sign in to JottoGo
Guesty sends you to JottoGo to finish. Create your account, or sign in if you already have one. Guesty Marketplace accounts receive 6 included bookings per property on each pack, with no credit card required to begin.
Paste the integration token
Paste the integration token and tap Connect Guesty.
Select the listings to import
JottoGo lists everything the connected Guesty account can see. Tick the properties you want Jottos for and import them. You can add the rest later from Dashboard → Properties → Connections.
Automatic Setup prepares your property
The moment you import a property, Automatic Setup starts preparing it in the background (greeting, sign-off, delivery schedule, and safe Crew To Do defaults), built from the property and booking facts available. There is no questionnaire to finish. Review and adjust everything from the property card and the Guest Jotto builder, and add the details only you know, like Wi-Fi, whenever it suits.
Congratulations, examples are on the way
That's it. There is nothing more to finish. Once real arrivals are on the calendar, JottoGo emails you example Arrivals Packs to review, personalized for your actual guests. Your delivery schedule is already prepared, so you and your crew (if set up) receive Jottos automatically for each upcoming booking.
Starting from JottoGo
You already have a JottoGo account, or you found JottoGo first.
Create or sign in to JottoGo
Guesty Marketplace accounts receive 6 included bookings per property on each pack, with no credit card required to begin.
Select Add property
On your dashboard, tap + Add property in the Properties section. If your portfolio is empty, use the dashed Add property tile in the empty state. (Alternatively: Dashboard → Properties → Connections.)
Choose Guesty
Under Select your platform to connect, tap the Guesty tile in the grid (each card shows the platform logo and name).
Connect JottoGo in Guesty
JottoGo sends you to Guesty. Sign in with an account that can install integrations, open the JottoGo integration, choose Connect, and copy the integration token.
Paste the integration token
Back in JottoGo, paste the integration token and tap Connect Guesty.
Select the listings to import
JottoGo lists everything the connected Guesty account can see. Tick the properties you want Jottos for and import them. You can add the rest later from Dashboard → Properties → Connections.
Automatic Setup prepares your property
The moment you import a property, Automatic Setup starts preparing it in the background (greeting, sign-off, delivery schedule, and safe Crew To Do defaults), built from the property and booking facts available. There is no questionnaire to finish. Review and adjust everything from the property card and the Guest Jotto builder, and add the details only you know, like Wi-Fi, whenever it suits.
Congratulations, examples are on the way
That's it. There is nothing more to finish. Once real arrivals are on the calendar, JottoGo emails you example Arrivals Packs to review, personalized for your actual guests. Your delivery schedule is already prepared, so you and your crew (if set up) receive Jottos automatically for each upcoming booking.
Customizing your Jottos
Automatic Setup gets you live immediately. Refine anything later in the Guest Jotto builder.
Greeting & sign-off
Set the tone for a warm arrival from the very first line.
Wi-Fi & QR codes
Answer common questions before guests need to ask.
Guest services links
Help guests discover your guidebook, local recommendations and extras.
Printers
Have each Guest Jotto waiting before your guests arrive.
Automations
Deliver every Guest Jotto at just the right moment.
Crew & Crew Portal
Keep everyone preparing your property on the same page.
Crew To Do
Help your team deliver thoughtful touches consistently, every stay.
Doggo Jotto
Build goodwill with guests by welcoming every member of the family.
What happens after setup?
Once Automatic Setup has prepared your property, JottoGo quietly takes care of the rest.
Each new booking is automatically imported from Guesty, personalized using your guest’s reservation details and message history, then delivered according to your chosen schedule.
You’re ready to go from day one. As you become familiar with JottoGo, you can continue refining your Guest Jotto with your own branding, connect a printer for automatic printing, personalize Doggo Jotto for four-legged guests, and tailor Crew To Do (your printable prep checklist with guest-specific reminders and your own property tasks) to suit the way your team works.
Data we read from Guesty
Read
- Properties and listing details (name, location, photos)
- Confirmed bookings (guest names, stay dates, guest counts, channel)
- Guest profile fields on bookings
- Guest message threads
- Booking updates and cancellations
Written back
- One webhook, which JottoGo adds so new and changed bookings arrive instantly, and removes when you disconnect. No booking, guest or rate data is written back to Guesty
JottoGo uses booking details and guest messages only to personalize welcome letters. Guest information is retained for the duration of the stay and automatically removed at 11:59 PM on checkout day in the property's timezone, long enough to personalize and deliver, but not kept as a permanent guest database.
Frequently asked questions
Can I customize my welcome letter?
Yes. Automatic Setup gets every property started for you, then you can continue refining your Guest Jotto over time with your own branding, welcome, Wi-Fi details, QR codes and other thoughtful touches.
Why are Guest Jottos personalized?
JottoGo looks for details your guests have already shared (celebrations, traveling companions, dietary preferences, and pets) to create a welcome that feels thoughtful and builds goodwill from the moment they arrive.
How does JottoGo help improve the guest experience?
Guest Jottos help guests feel expected, welcomed and genuinely looked after. Those thoughtful touches build goodwill at arrival, which can make guests more forgiving of small issues and more likely to remember their stay for the right reasons.
Do direct bookings work?
Yes. Any confirmed booking imported through Guesty can generate a Guest Jotto. Personalization improves as guests share more information through Guesty messages.
Do cleaners receive Jottos?
Yes. Invite your cleaners or co-hosts to your Crew Portal so they can preview and print Guest Jottos. You can also include Crew To Do, a printable preparation checklist with guest-specific reminders and your own property tasks.
Can I print automatically?
Yes. Add an email-to-print address to your Automation and JottoGo can send each Guest Jotto to your property printer on the schedule you choose.
What does JottoGo cost?
Guesty Marketplace accounts receive 6 included bookings per property on the Arrivals Pack and another 6 for Toolbox. Previewing does not use them, and no credit card is required to begin. Toolbox is free through 31 October 2026, so early-access activity does not use its allowance; paid Toolbox starts only after you explicitly activate it. After an allowance is used, you pay once per booking, with a monthly cap on every property plus applicable tax. Quiet months cost nothing.
What if I manage multiple properties?
JottoGo imports each Guesty property separately, including combined and lock-off listings. You can customize each Guest Jotto so it matches the personality and practical details of that property.
Can I disable Automations?
Yes. Pause or edit any Automation schedule from your dashboard without disconnecting your booking platform.